When you have an issue with your order, i.e missing products, damage, wrong products, please attach image(s) of your order/the products you got. This way we can hasten the support process.

Order completed means that the package has left the warehouse.

However the first days of travelling is for most countries a different shipping company. So your tracking will activate once the package is at the airport or arrives in your country.

Remember that you can use a third party tracking service (like 17track.net) or local post office with the same tracking code once the package is in your country.

When an order fails, either because you used a coupon code that wasn’t yours, wrong cvc or whatever – your bank still reserves the funds for the transaction. How long it takes to return is completely up to your bank (can be minutes, can be a couple of bank days).

Our eTail service is for most countries not a home delivery service.

The package is delivered to a service point for pickup. Your local post office will send a postal notice on where to pick it up.

Most local post offices also add the pickup address in the tracking (use the same tracking code at 17track.net or your local post office).

Our eTail service is for most countries not a home delivery service.

The package is delivered to a service point for pickup. Your local post office will send a postal notice on where to pick it up.

Most local post offices also add the pickup address in the tracking (use the same tracking code at 17track.net or your local post office).

Delivery fails usually only means that they are not delivering to door.